Returns & Refund Policy

Returns & Refund Policy

30-Day Money-Back Guarantee

We're confident you'll love your NeoScalp Pro®. But if for any reason you're not completely satisfied, we offer a full 30-day money-back guarantee.

How to Return

1. Contact Us - Email support@neoloon.shop within 30 days of receiving your order
2. Get Authorization - We'll provide you with a return authorization and shipping instructions
3. Ship It Back - Return the product in its original packaging (unused or gently used)
4. Get Your Refund - Once we receive and inspect the return, we'll process your refund within 5-7 business days

Return Conditions

✅ Product must be returned within 30 days of delivery
✅ Item must be in original packaging
✅ Include all accessories and manuals
✅ Product can be gently used (we understand you need to try it!)

Refund Process

• Refunds are issued to the original payment method
• Processing takes 5-7 business days after we receive your return
• Shipping costs are non-refundable (unless the item is defective)

Damaged or Defective Items

Received a damaged or defective product? Contact us immediately at support@neoloon.shop with photos. We'll arrange a free replacement or full refund right away.

Questions?

Our customer support team is here to help: support@neoloon.shop