Shipping & Delivery

Free Shipping

We offer FREE STANDARD SHIPPING on all orders over $50. Because great hair care should be accessible to everyone.

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Delivery Times

Standard Shipping (Free over $50):

• United States: 5-10 business days
• International: 10-20 business days

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control.

Tracking Your Order

Once shipped, you'll receive a tracking number via email. You can track your package at any time using this number.

International Orders

We ship worldwide! Please note:

• Customs fees or import duties may apply depending on your country
• These fees are the customer's responsibility
• Delivery times may vary by location

Questions?

Contact us at support@neoloon.shop and we'll be happy to help!